Refund & Returns Policy

Last Updated: 23/05/2026

Thank you for shopping with CHROMIUM WEB SOLUTIONS PRIVATE LIMITED. We are committed to providing quality electronic products and a smooth customer experience.

Please read our Refund & Returns Policy carefully to understand the conditions for returns, refunds, and replacements.

1. Eligibility for Returns

We accept returns under the following conditions:

a. Damaged or Defective Products

You may request a return or replacement if:

• The product is damaged during delivery
• The product is defective or not functioning properly
• The issue is reported within 7 days of delivery
• Proper proof such as photos or unboxing videos is provided

b. Wrong Product Delivered

If you receive an incorrect product:

• Notify us within 48 hours of delivery
• The product must remain unused
• Original packaging, accessories, and labels must be intact

c. Non-Returnable Products

The following items are not eligible for return or refund:

• Products damaged due to misuse, mishandling, or liquid damage
• Physically damaged products caused after delivery
• Products without original packaging or accessories
• Items with missing serial numbers or labels
• Software, digital downloads, or gift cards
• Products altered or repaired by unauthorized persons

2. Return Conditions

To qualify for a return:

• The product must be unused and in original condition
• Original box, manuals, warranty cards, cables, and accessories must be included
• Product serial numbers must match our records

Products returned in damaged or incomplete condition may be rejected.

3. Return Process

To initiate a return:

1. Contact our support team via email or phone
2. Provide:
   • Order ID
   • Product details
   • Reason for return
   • Photos or videos showing the issue

Our support team will review the request within 24–48 business hours.

Once approved:

• A pickup may be arranged, or
• You may be asked to ship the product to our return center

After inspection, the refund or replacement process will begin.

4. Refund Process

Once the returned product is received and verified:

• Refunds will be processed through the original payment method
• Processing time may take 3–5 business days

Shipping charges will only be refunded if:

• A damaged product was delivered
• An incorrect product was shipped by us

5. Replacement Policy

You may request a replacement if:

• The product is defective within the return period
• The same product is available in stock

If the product is unavailable, customers may choose:

• A full refund, or
• An alternative product with price adjustment

6. Order Cancellation

• Orders can be cancelled before shipment
• Once shipped, cancellation is not possible
• Customers may still request a return after delivery if eligible under this policy

7. Warranty Claims

Many electronic products sold by us include manufacturer warranty coverage.

After the return period expires:

• Warranty claims must be handled through the authorized service center or manufacturer
• Warranty terms vary depending on the brand and product

We may assist customers with warranty information where possible.

8. Important Notes

• Customers are advised to record an unboxing video when opening delivered packages
• Returns without valid proof may not be accepted
• Refund approval is subject to product inspection
• We reserve the right to reject fraudulent or invalid claims

9. Contact Information

For returns, refunds, replacements, or support, please contact us:

CHROMIUM WEB SOLUTIONS PRIVATE LIMITED

📧 Email: info@chromiumwebsolutions.com
📞 Phone: +91 7303896198

📍 Address:
Basement, Office No- B-08, B-103, Sector- 2,
Gautam Buddh Nagar, Noida,
Gautambuddha Nagar, Uttar Pradesh – 201301